Samsung Z Fold3 5G Screen Issues


The screen of my Z Flip 5 phone, which I purchased ten months ago, had pixel errors and dead pixels. The warranty stated that the screen would be replaced, but I requested that the phone be replaced, which was rejected. After the screen was replaced, customer service informed me that if there were any issues, we would replace it. Following the screen replacement, there were black adhesive stains between the screen and the case, a gap between the case and the screen, and a crack in the screen plastic. When I took it to technical support, they said the black spots didn't interfere with use and that they couldn't see the gap between the case and screen. When I sent it to the same service again, they said they would process the phone but could not exchange it. The screen will change again, causing the same problems. I contacted customer service, and they said they would get back to me, but they haven't responded in three days; they must be mocking us. This is what it feels like to pay 50,000 TL for a phone and be humiliated. Definitely avoid the Samsung brand and don't let it bother you.

I purchased a Samsung Z Flip 3, and within a few months, visible marks began to form along the fold lines. Eventually, the screen stopped working entirely. When I took it to the service center, they claimed it was due to user error and offered a discounted replacement instead of a proper repair – wh...

We bought a Samsung Z Fold 3 phone, but the screen had minor peeling and damage. We sent it in for repairs before the warranty expired, taking all precautions, including labeling it as fragile during shipping and adding extra protective packaging. However, Samsung refused to honor the warranty and r...

Although the screen of my amsun z Flip phone was not a physical blow, etc., there was a blackening in the middle. I took it to service. The person who opened the service record said that it was a general problem, that the phone was not fully turned on, and that the screen would be replaced under war...
I bought the Samsung Z Flip model in November 2021, and although it was never dropped or damaged, a line appeared along the fold. Within a month, the touchscreen began to fail in the folded section, affecting half the screen, and eventually the entire screen stopped working. When I bought the phone,...
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