On Thursday, June 12th, I took my Samsung Galaxy Z Flip 5 to the authorized Samsung service center, Yıldırım Elektronik in Antalya, requesting that the inner screen protector (film) be replaced. They informed me that due to a visible impact on the screen caused by a lighter falling on it (Point 1), they would not be able to replace the screen protector. However, since the device was still under warranty, they offered to inspect it, and I left the phone with them. Later the same day, I was contacted and informed that the screen had been deemed as user-damaged and that a replacement would cost 13,700₺. I had not requested a full screen replacement — my only request was to replace the inner screen protector. On Friday, June 13th, I went to collect my phone and noticed that the screen protector had been removed and then reattached improperly, leaving the screen looking like a “minefield.” The representative at the service desk initially refused to assist. I insisted that I came in specifically to have the screen protector replaced, and while they acknowledged the damage prevented them from changing it, I questioned why they would remove the film and then haphazardly reattach the old one. After much insistence, a new screen protector was finally applied, and I took the phone home. Later that same day, upon inspecting my phone at home, I noticed a dead pixel issue at the folding line (Point 2). The next day, Saturday, June 14th, I immediately returned to the service center and explained the situation — that I had just received the phone back the day before and was now experiencing this new issue. I reminded them that the same service center had previously replaced my screen for a similar issue under warranty. Despite this, they stated that since a repair quote had already been issued due to a prior damage assessment, my warranty would no longer cover the new defect, even though this was clearly unrelated and likely a chronic issue common in this model. They added that if I paid for the repair, my warranty would remain valid; otherwise, it wouldn’t. This contradicts the fact that my device is still under warranty until November 2025.
I bought the Samsung Z Flip model in November 2021, and although it was never dropped or damaged, a line appeared along the fold. Within a month, the touchscreen began to fail in the folded section, affecting half the screen, and eventually the entire screen stopped working. When I bought the phone,...
I'm Irfan D*****. I bought a Samsung Z Fold 4 phone around 6 months ago. Lately, I've noticed that the folding mechanism of my phone isn't fully opening. I brought my phone to the Samsung service center in Muratpasa, Antalya. They confirmed that the screen was undamaged and identified the issue as a...
On December 31, 2022, I purchased a Samsung FlipZ4 phone. The folding mechanism became deformed after only 7 months. Before purchasing, I specifically inquired about any potential issues with the folding mechanism and was assured that nothing of the sort would occur. After 7 months, however, the fol...
I have been experiencing a pixel loss issue on my Samsung Galaxy Z Fold 6 for about 15 days, and the device is still under warranty. I contacted Samsung Service to resolve the problem and sent the device in. However, I was told that the repair could only be done outside the warranty due to a dent on...
I used a screen protector for my Samsung Z Flip phone, and afterward, I experienced a screen malfunction. The service center claimed the issue was caused by the screen protector and demanded a ₺12,000 repair fee. At the time of purchase, it was stated that the device was water-resistant. I was also ...
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