Samsung Refrigerator Replacement Refusal
On June 30th, the long-awaited Samsung refrigerator arrived, but to my dismay, the technical service worker discovered it was damaged upon unboxing. I requested a replacement, and Samsung customer service, which had been ignoring me for 18 days, suggested that I either get a refund now or wait until August for a replacement. As if the initial 20-day ordeal wasn't enough, they're now attempting to prolong the agony caused by the defective product. This process is tarnishing Samsung's reputation, and its customer relations have deteriorated to an unacceptable level. Despite my repeated requests for the Damage Assessment Report in order to file my claims, they keep promising but never deliver, obstructing my right to seek compensation. I had a similar experience with a broken Samsung TV in the past, and it's happening again now. Two of the three products I purchased arrived damaged. I will not recommend Samsung to anyone, and I will never buy their products again.
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey all kinds of information, suggestions, opinions, and solution requests about our products and services through the contact us section and our call center. Best regards, Samsung Electronics Turkey
You don't offer a solution when you respond either. You're just stalling people with such standard letters and talks. Even this response is like saying "wait, it will come later." Seriously, you've made us lose interest in this big brand.
