On June 30th, the long-awaited Samsung refrigerator arrived, but to my dismay, the technical service worker discovered it was damaged upon unboxing. I requested a replacement, and Samsung customer service, which had been ignoring me for 18 days, suggested that I either get a refund now or wait until August for a replacement. As if the initial 20-day ordeal wasn't enough, they're now attempting to prolong the agony caused by the defective product. This process is tarnishing Samsung's reputation, and its customer relations have deteriorated to an unacceptable level. Despite my repeated requests for the Damage Assessment Report in order to file my claims, they keep promising but never deliver, obstructing my right to seek compensation. I had a similar experience with a broken Samsung TV in the past, and it's happening again now. Two of the three products I purchased arrived damaged. I will not recommend Samsung to anyone, and I will never buy their products again.
On August 7th, we had our brand-new Samsung refrigerator installed. We noticed that its contents were melting soon after, so we called the service on August 23rd. When the technician arrived, he stated that the motor was not working properly. They promised to create a replacement request and promise...
My Samsung refrigerator (Order No: TR250919-14887913), which was delivered to my address on September 9, 2025, had its carton edges opened due to friction while being carried inside the building. The corners of the box were torn, and there were dents and scuff marks on those areas. After receiving t...
I bought a brand-new Samsung refrigerator about a month ago. The repairman came, set it up, and left, telling me that it would start cooling in two to three days. But, much to my disappointment, neither the freezer nor the fridge was working. I called the store right away, and they sent the service ...
On August 8, 2023, I requested service for my Samsung refrigerator due to a malfunction. The service team determined that repairing the refrigerator was not an option and that it needed to be replaced. We paid the required fee for the replacement, but we haven't received any updates or communication...
We bought a refrigerator from Samsung, but the installation team mounted it crookedly and there was a dent in the middle of the top door. When I reported the issue, I was first told the door would be replaced, but I insisted on a full replacement of the unit. Two days later, a Samsung representative...
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