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Doğan is very satisfied with the result
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Samsung QLED 50 TV Durability Issues, Need Support ASAP!!

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Doğan
Samsung
December 23, 2023 12:07 am
43
Doğan's Thank You Message
“Upon my complaint, Samsung customer service got back to me the same day, and Mr. Hasan addressed all our issues and resolved the problem. Thank you very much.”

A few days after the two-year warranty on my Samsung QLED 50 TV ran out, I noticed lines on the screen. To my disappointment, the screen went dark all the way this evening. What the heck is going on here? Are we only going to buy TVs every two years? The fact that the TV stops working after the warranty is over is disappointing. Was it wrong for me to trust Samsung? A TV isn't something you buy every day, and expensive items like these shouldn't break down so quickly. I want to know what's going on and get help from Samsung officials. When you buy a well-known brand expecting quality and longevity, only to have problems soon after the warranty ends, it's a letdown.

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Progress

December 23, 2023 12:01 am

Samsung Smart QLED TV started turning on and off by itself for no reason, and you can't do anything with the remote control, and the screen doesn't even come on. After some research, it was found to be a chronic panel issue. There are thousands of people on the site experiencing the same problem. Somehow, this problem occurs right after the warranty expires. The TV I bought by giving a month's salary at the time went to the trash after two and a half years. I demand that this defect be fixed by Samsung. I will not pay a single penny, including the service fee, for this defective product. Just as Samsung pushes defective products onto people, they will come and repair it for free.

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Samsung
December 23, 2023 8:38 am (8 hours after complaint)
Doğan
Doğan
December 23, 2023 5:48 pm

My Samsung QLED QE50Q60TAUXTK Model Television's screen went off last night, and both sound and picture disappeared. I bought it 2.5 years ago and used it only in the evenings. Today, the technical service came and said it has a panel malfunction and the repair cost is 21,000 TL (twenty-one thousand). I bought this high-tech Samsung product with two months' salary to enjoy it for at least 5-10 years. Now, I can't afford this cost. I didn't break it or move it; I only used it in the evenings. I now expect and request a reputable brand like Samsung to stand by me and provide a free repair.

Doğan
Doğan
January 06, 2024 1:43 pm

Upon my complaint, Samsung customer service got back to me the same day, and Mr. Hasan addressed all our issues and resolved the problem. Thank you very much.

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