Samsung QE55S90CATXTK OLED TV Fingerprint and Stain Problem

Samsung QE55S90CATXTK OLED TV Fingerprint and Stain Problem
Samsung QE55S90CATXTK OLED TV Fingerprint and Stain Problem
Samsung QE55S90CATXTK OLED TV Fingerprint and Stain Problem
Samsung QE55S90CATXTK OLED TV Fingerprint and Stain Problem
April 21, 2024 11:11 AM96

I purchased a Samsung QE55S90CATXTK OLED TV from Vatan Bilgisayar around four months ago. I don't have any issues regarding the device's speed or operation. However, the device is quite susceptible to fingerprints and stains. You can't even erase the gadget correctly. Here is the issue I encountered: I used the recommended Mak&Blocker screen cleaning spray. It left streaks of stains in the upper right corner of the device, and no matter what I try, these stains will not come off and impair the display. It's quite aggravating to have this problem on my TV. When I contacted for servicing, the technician explained that the problem was caused by chemicals. When I mentioned utilizing the spray you sold, he did not respond. Despite spending 20 to 30 minutes, he was unable to erase the stains. He suggested using a white smart sponge, which I did, but it did not work either. Samsung is currently refusing to take action for my device, which I paid 64,000 ₺ and extended the warranty for three years, blaming user mistake. This is poor behavior and not representative of Samsung's quality. I will notify the appropriate authorities and pursue legal action.

April 22, 2024 9:11 AM (22 hours after complaint)

Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. For any information, suggestions, opinions, and solution requests related to our products and services, you can reach us through the contact us section and our call center. Best regards, Samsung Electronics Turkey

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