Samsung UE65RU7400UXTK TV Shut Down After Warranty

Samsung UE65RU7400UXTK TV Shut Down After Warranty
April 5, 2024 11:23 PM52

My Samsung UE65RU7400UXTK television unexpectedly turned off after the warranty period expired, despite not being moved, hit, or cleaned with a damp cloth. Even though there are no external influences, it stubbornly refuses to power back on. The authorized service identified it as a problem with the panel and provided a quote of ₺25,000, which is quite substantial. While speaking with customer service, they provided a 30% discount, reducing the price to ₺17,500, and included a 6-month warranty. I mentioned that I couldn't afford to pay such a large sum. It appears that my case has been closed. Based on my observations, it seems that there are recurring panel issues with Samsung TVs, indicating a persistent problem. Consequently, I anticipate Samsung to address this matter and provide appropriate compensation for the distress it has caused. Warm regards.

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Samsung 50q60t 50” TV Panel Failure And Continuous Turning On And Off Problem

November 17, 2023 3:39 PM57

"The Samsung brand 50q60t 50” 127 cm screen satellite receiver 4K Ultra HD Smart QLED model TV that I purchased on 08.10.2021 developed a panel malfunction 6 months after the warranty period ended. The TV does not turn on at all; it makes a sound for 2-3 seconds, but there is no picture, and it keeps turning on and off by itself. There is no issue with the electrical connection, and it has not been exposed to liquid or any physical impact. I reported the issue and waited for the Samsung service to come. The Samsung service stated that the panel was burnt, that this was not a user error, and that it was a manufacturing defect from Samsung. They said the panel needed to be replaced and that it would be at a cost since the warranty had expired 6 months ago. They said they could replace the panel for a fee of 17,950 TL and left. I bought the TV 2 years and 6 months ago for 6,000 TL. There is no guarantee that replacing the panel won't result in the same issue. Moreover, it was mentioned that panel burnouts are common in the 50q60t series. It is extremely alarming that a brand as reliable as Samsung would charge such a horrendous amount of 17,950 TL to replace the panel for a TV that broke down after 2 years and 6 months and is not under warranty. If I had known I would experience this situation, I would never have chosen a Samsung TV. I hope they will carry out the panel replacement free of charge. My expectation from Samsung is that, as a company that fits the brand's image and instills confidence, they should perform the replacement free of charge. Asking for 17,950 TL for an issue that is not a user error but a manufacturing defect in this Samsung TV series frankly leads to distrust in the brand and is disgraceful. I have been truly victimized. I urgently want my TV to be repaired free of charge."

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