I bought a fridge and a dishwasher during the student campaign at the Samsung Shop. When I looked at my orders on the app, I noticed something strange - there were two orders showing up. The first one, a fridge and dishwasher, was still waiting for approval, while the second one, which was exactly the same, had been approved. I wanted to cancel some things, but only the cancellation for the fridge went through. However, the payment for the fridge was already taken out. Today is the final day of the campaign, December 31st. They are saying that there is no solution and asking me to buy the fridge again and wait for seven days to get a refund. I bought the items in a nine-installment plan and now I don't have any more opportunities. Samsung is really upsetting customers, especially students. I promise I will never shop with Samsung again, and I want to warn you too.
I made a purchase from the Samsung shop, but due to a technical error, it seemed like two orders were placed. Seeing two order numbers, I canceled one. However, one order vanished entirely, and all I needed was to cancel it. I did all of this using the 50% discount campaign with Samsung Wallet. Desp...
Samsung is not as serious as its ads and store branding suggest. On August 3rd, I bought a dishwasher from a Samsung store. I was told that delivery and installation would take place on August 6th. However, the service team called on the installation day and tried to postpone it to August 7th. After...
On August 18, 2023, I purchased a set of home appliances from Samsung, including a TV, refrigerator, washing machine, and dishwasher. Upon unpacking the refrigerator, I immediately noticed paint stains on the side and peeling in two different places on the front cover. Consequently, I decided not to...
At the Samsung store, I bought four things. They gave me a vacuum with the code VC07R302MVR/TR as a gift. It's worth ₺2600. The website said that as g...
I bought and paid for five products three came but the other two an oven and a washing machine, unfortunately have not delivered them for over a year. Despite contacting their supposed "solution team," they have been unhelpfully and continue to give me vague and unhelpful responses. When I call to i...
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