I’ve been trying to cancel this order for the past four days and have contacted customer service multiple times during this period. Unfortunately, no progress has been made. Every time I called, I was told that my request was urgently forwarded to the relevant department and that I would be contacted soon. But no one has called me back. I wasn’t expecting anything complicated—just a basic cancellation and some proper communication. Instead, I’ve been left waiting with no updates and no action. I honestly didn’t expect this kind of treatment from a brand like Samsung. The lack of response and follow-up has left me feeling ignored. I deeply regret choosing Samsung, and this whole experience has made me feel helpless despite having paid for the product.
Dear Samsung Customer Service, On 27.09.2025, I purchased a product worth ₺14,499 from your official online store. Although I immediately canceled my order, the product was nevertheless dispatched. Upon contacting your customer service team, I was informed that I had to cancel the delivery through t...
I’m very disappointed and taken aback by the service provided by Samsung’s authorized team. I sent my phone in for repair, and when it came back, it was in worse shape than when I originally gave it to them. I received the phone back, but it had more damage than before. I've tried contacting them se...
I bought and paid for five products three came but the other two an oven and a washing machine, unfortunately have not delivered them for over a year. Despite contacting their supposed "solution team," they have been unhelpfully and continue to give me vague and unhelpful responses. When I call to i...
Dear Samsung Customer Service, I am writing to express my frustration regarding an order I placed on April 12th through Samsung Shop. I purchased the Samsung S24, along with a pair of headphones and a charger. Initially, I was informed that the delivery date was set for April 21st, but due to stock ...
I recently purchased a Samsung washing machine, but it arrived defective. They repeatedly sent technicians for checks and documentation, and we requested a replacement. They agreed, but here's the catch: They claimed they didn't have the same model in stock and recommended another. We reluctantly ag...
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