Samsung Sold Me a Defective Product - Ignored My Return Request for Days
The product I bought from Samsung broke within half an hour. I’ve been trying to return it and get a proper response for 20 days. Shame on you, Samsung.com — believe me, you have worn me out. The 10% discount code I received from my bank specifically for Samsung.com went to waste, and Samsung didn’t compensate for my loss. Right now, I’m facing a ₺10,000 loss just because I chose to shop from Samsung.com. I asked for a gift card or at least a new discount code to make up for it, but they didn’t even consider that. Even if you plan to buy a Samsung product, Samsung.com is definitely not the right place. If you don’t use their site, you won’t go through what I’ve experienced. My number is +90554135****. The necessary invoice and details are in the video — everyone can see for themselves.
They still haven't processed the refund. I wonder if they are investing this money in daily interest?
Dear Customer, Thank you for reaching out. We kindly ask you to provide us with your first and last name and contact information so that our solution center can get in touch with you. Regards, Samsung Electronics Turkey
All the information and everything is present in the video and the complaint text, which means you are not reading what is written!
Dear Customer, You can share your phone and full name information in the reply field so that we can contact you. Our solution center will reach out to you shortly. Best regards, Samsung Electronics Turkey
My money has still not been deposited. Shame on you.
