I own a Samsung M23 device. I got a new mainboard for my device. During the replacement, I wasn't given any information about the option to swap the device for a brand-new one or a similar one. I didn't get any results from my discussions with customer service at 4447711 either. Because of the lack of sufficient information provided by the service and the inconvenience it has caused me, I have decided to file an appeal with the Consumer Arbitration Board. I think Samsung has failed to meet its responsibilities towards consumer rights and has disregarded consumer rights. I highly recommend that anyone facing similar problems reach out to the Consumer Arbitration Board.
It's quite disheartening to witness the behavior of a company that is widely recognized on a global scale as if it were a newly established business. My previous phone, from a different brand, always provided a trouble-free experience, and their customer service was consistently helpful, even for mi...
The Samsung TV model number 65s90c, which was bought on July 29, 2023, began having problems in December. The device started turning off unexpectedly, freezing during Netflix sessions, and not reacting to remote controls. I was told that there was an issue with the mainboard and it needed to be repl...
Despite being sent for repair multiple times, my Samsung M34 5G 126GB phone was never properly fixed. Initially, it had a signal issue and wouldn’t connect. The authorized service confirmed the problem was with the phone and replaced the motherboard. However, the issue persisted, so I sent it back f...
Despite the Consumer Arbitration Committee's decision, Samsung has not responded to my issue. I bought a Samsung WW11BB944DGBAH washing machine. During installation, the service technician ran the machine with its accessories inside, causing significant scratches to the drum. Despite my numerous com...
I bought a Samsung S24 Plus phone, and it overheats to the point where I can’t even hold it to my ear because it burns. I sent it to the service center, and they called me back saying there was a scratch on the case, so they couldn’t replace it. I was shocked. What does a scratch have to do with the...
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