Despite being sent for repair multiple times, my Samsung M34 5G 126GB phone was never properly fixed. Initially, it had a signal issue and wouldn’t connect. The authorized service confirmed the problem was with the phone and replaced the motherboard. However, the issue persisted, so I sent it back for repair. This time, they claimed a software update had resolved it, but the problem remained, and the phone started overheating. Despite multiple service visits, the issue was never fixed. I chose Samsung for its quality and reliability, yet they failed to solve even a minor issue and didn’t offer an alternative solution. Since Samsung acknowledged the defect, I request a replacement device. Otherwise, I will conclude that Samsung is no different from other budget brands, despite being a company I have trusted and recommended for years. This is disappointing. I expect a swift resolution that aligns with Samsung’s reputation; otherwise, I will pursue legal action.
I’m very disappointed and taken aback by the service provided by Samsung’s authorized team. I sent my phone in for repair, and when it came back, it was in worse shape than when I originally gave it to them. I received the phone back, but it had more damage than before. I've tried contacting them se...
Within a month of purchasing a Samsung Galaxy S10+ in March 2021, the charging device malfunctioned. I brought it to technical support, and they replaced it. However, the device failed again, and I was required to bring it back to the service center. This time, the motherboard and battery were repla...
I'm having some irritating issues with the Samsung M52 phone I recently purchased. Upon receiving the phone, I quickly noticed that there were internet connection and wifi problems. Upon further investigation, I discovered that the phone had been previously updated before the date of my purchase. Th...
I purchased the Samsung Galaxy S23 on 26.12.2023, and from the moment I started using it, the phone began encountering network problems. After a week, I took it to the Samsung authorized service center in Bursa. The service center made some adjustments, returned the device to me, and requested docum...
My Samsung A34 5G phone started shutting down after the latest update. It takes a long time to turn back on, apps lag, the phone overheats, and other issues continue to appear. We contacted Samsung customer support and performed a full reset, but the problems remain. When we call the representatives...
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