I called Samsung service for my DW60M5040FS model dishwasher because the handles of the upper rack had broken. They took a deposit for the paid upper rack replacement, and I was made to wait for 20 full days. When the new rack finally arrived, they removed the old rack and told me, “This is useless now, you can throw it away.” But then they said the machine wouldn’t work without the spray arm attached under the old rack, and a full replacement was required. They had me throw away the rack along with all its components, then later blamed me for not keeping it, saying the issue could have been solved otherwise. Without shame, they told me they were closing my service request and left. Now they're offering a full machine replacement for a fee. Aren’t you supposed to provide service and spare parts when we pay for support? Tomorrow I’ll file a complaint with Consumer Rights and update the outcome here. I will never forgive Samsung for the way their service mistreated me.
I own a Samsung DW60M5040FS dishwasher, and the handle on the upper rack broke, so I contacted customer service for a repair. They said the basket replacement would be paid, took a deposit, and made me wait 20 full days for the part to arrive. When the new basket finally came, the technician remove...
I bought a dishwasher that turned out to be defective, so I contacted Samsung for help. After 3 months of waiting, a technician arrived, but they did not even inspect the product. I purchased the dishwasher brand new, and it is only 7 months old, but they have ignored it for three months. Instead of...
Both the top and lower baskets in my Samsung DW60H5050FS dishwasher have started to rust where they connect to each other, even though they are supposed to be made of stainless steel. I called the service team, but my warranty had already ended. They told me that this would be seen as a user error, ...
I recently purchased a Samsung washing machine, but it arrived defective. They repeatedly sent technicians for checks and documentation, and we requested a replacement. They agreed, but here's the catch: They claimed they didn't have the same model in stock and recommended another. We reluctantly ag...
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