I purchased a Samsung Galaxy Z Flip5 8 months ago, and the folding section developed a bubble. I sent it in for repair under warranty, and it was returned the same day. However, the very next day, the same bubble reappeared in the exact same spot. I work in a corporate environment, so it's difficult for me to take time off, but I can’t use the phone in this condition. Since it’s still under warranty, I brought it back to the service center for the second time and requested a refund if the issue persists. Later, a team leader called to inform me that my refund request was denied. Now I’m stuck with a ₺43,000 phone that has a defective, unclear screen. I will never buy a Samsung phone again. A company that doesn’t acknowledge its own flaws and can’t perfect its foldable screen technology has lost my trust. I will file an official complaint.
I bought my Samsung Z Flip 4 phone in April 2023. During the warranty period, the screen protector started to bubble, and Samsung replaced it for free in late 2024 or early 2025. But the screen protector bubbled up again after the warranty ran out. When I called the official Samsung service center i...
About three months ago, I bought a Samsung Z Flip 5 phone. I have never used the phone without a case; I bought one immediately. The phone comes with a pre-installed protective screen, but it developed an air bubble at the fold. I contacted Samsung customer service, and they informed me that the scr...
On 14.06.2023, I purchased the Samsung Galaxy Z Flip 3 model mobile phone from the official Hepsiburada seller via the Hepsiburada website. On 14.08.2024, bubbles formed on the folded part of the phone and the screen protector that came on its own peeled off from the folded parts and this area was c...
I bought the Samsung Z Flip model in November 2021, and although it was never dropped or damaged, a line appeared along the fold. Within a month, the touchscreen began to fail in the folded section, affecting half the screen, and eventually the entire screen stopped working. When I bought the phone,...
On December 31, 2022, I purchased a Samsung FlipZ4 phone. The folding mechanism became deformed after only 7 months. Before purchasing, I specifically inquired about any potential issues with the folding mechanism and was assured that nothing of the sort would occur. After 7 months, however, the fol...
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