Samsung Z Flip 5 Smart Phone Bubble at the Fold

36

About three months ago, I bought a Samsung Z Flip 5 phone. I have never used the phone without a case; I bought one immediately. The phone comes with a pre-installed protective screen, but it developed an air bubble at the fold. I contacted Samsung customer service, and they informed me that the screen can only be replaced at an authorized service center and that I would need to send the phone in by mail. I asked what I should do without a phone during this process, and they suggested getting a spare phone. I called again, asking if they could just send me the screen to have it installed locally, but they refused. The nearest service center is 2.5 hours away. I asked if they could do the replacement on the same day if I brought it in, but I didn't get a clear answer. I regret switching from an iPhone to Samsung. Think carefully before buying a Samsung, my friends; regret is inevitable.

Comments

Similar Complaints

Think Twice Before Buying A Foldable Phone From Samsung

15

The protective film over the inside screens of my Samsung Z Fold 5 peeled off right at the center, and bubbles formed ov...

Samsung Galaxy Z Flip5 Screen Bubble Issue Reappeared After Repair

29

I purchased a Samsung Galaxy Z Flip5 8 months ago, and the folding section developed a bubble. I sent it in for repair u...

Samsung Galaxy Z Flip5 Screen Bubble Issue Reappeared After Repair
Samsung Galaxy Z Flip5 Screen Bubble Issue Reappeared After Repair
Samsung Galaxy Z Flip5 Screen Bubble Issue Reappeared After Repair

Samsung Z Flip 3 Screen Breaks In Half For No Reason

34

I bought the Samsung Z Flip 3 model phone a year ago, and I've been using it with extreme care. I never dropped it or sl...

Samsung Z Flip 3 Screen Breaks In Half For No Reason

Samsung Z Flip 3 Screen Completely Failed After Just 6 Months

47

I purchased a Samsung Z Flip 3, and within a few months, visible marks began to form along the fold lines. Eventually, t...