We bought an electric glass cooktop from Samsung, and they came to our house to install and test it. We noticed a manufacturing defect on the cooktop after they had left and reported it to the service center. They assured us that an inspection team would arrive to evaluate the product and, if necessary, replace it. The team arrived a few days later and confirmed the product was defective. They explained that they would remove the cooktop and replace it with a new one. They eventually delivered the replacement, but the installation technician refused to connect it, claiming it was not his job. We had to pay an electrician to install it, and Samsung never answered to our repeated complaints. We demand reimbursement for the installation service as well as the electrician's fee. Because of Samsung's poor customer service, it is impossible to trust its products. I think they want us to buy Siemens or Bosch products.
I bought a dishwasher that turned out to be defective, so I contacted Samsung for help. After 3 months of waiting, a technician arrived, but they did not even inspect the product. I purchased the dishwasher brand new, and it is only 7 months old, but they have ignored it for three months. Instead of...
We bought a refrigerator from Samsung, but the installation team mounted it crookedly and there was a dent in the middle of the top door. When I reported the issue, I was first told the door would be replaced, but I insisted on a full replacement of the unit. Two days later, a Samsung representative...
I recently purchased a Samsung washing machine, but it arrived defective. They repeatedly sent technicians for checks and documentation, and we requested a replacement. They agreed, but here's the catch: They claimed they didn't have the same model in stock and recommended another. We reluctantly ag...
The Samsung refrigerator, oven, and vacuum cleaner we bought broke down, so we called for service. The technician said that a part in the refrigerator was faulty and the repair would be charged since the warranty had expired. They took ₺3,000, replaced the part, and did not provide a receipt or invo...
After our dishwasher malfunctioned, we promptly reached out to the authorized service for assistance. To our dismay, they informed us that they couldn't resolve the issue and suggested purchasing a new device. Reluctantly, we agreed to this option, even if it meant an added cost. However, things too...
Comments