I purchased a Samsung AR35 air conditioner for a family health center in Konak, Izmir, and have been waiting 10 days for its installation. My purchase invoice number is SHT2025000000498, and I paid the product price of ₺21,500 via EFT to the provided IBAN. Although the product is under warranty, I am experiencing a serious inconvenience with the installation process. I have contacted Samsung customer service multiple times regarding the delay, and each time I was told it would be resolved as soon as possible, yet no concrete action has been taken. Despite repeatedly stating that the installation address is a Family Health Center and emphasizing the urgency, no solution has been offered. I urgently request that this issue be resolved, the installation carried out immediately, and that the delay does not negatively affect the warranty period.
I'm so angry my hands are shaking. I bought a Samsung AR35 air conditioner for ₺18000, and it's been 30 days since I placed the order. I've called customer service and technical support over 100 times, but they still haven't come to install it. You can never reach the installation technicians, even ...
On July 27, I purchased a Premium Wall-Mounted Split Air Conditioner (AR18TSHZHWK/SK) from Samsung’s official website, and it was delivered on July 29. I was told that HTS Service would contact me the next day for installation, but as of today, August 7, the unit still hasn’t been installed. I’ve be...
On June 3, 2024, I purchased an AR35 White AR12TXHQBWK A++ 12000 BTU Inverter Wall Type Air Conditioner from EPATeknoloji on Hepsiburada. The item was shipped promptly, and with HepsiJet XL’s fast delivery, it reached me on June 5. I called Samsung customer service the same day to create a service r...
On August 4th, 2023, I placed an order (No. 34842982) with Media Markt for a Samsung AR35 air conditioner. I intended to have it installed, but Samsung Turkey seemed unable to persuade Pendik dst Elektronik to contact me. There were no phone calls or inquiries. When I called Samsung at 4447711 today...
At 16:52 on July 23, 2023, I ordered the Samsung AR35 18000 BTU air conditioner from their online store. However, my order has still not been shipped as of today (July 27). The Samsung call center gave contradictory information, claiming it had been dispatched and then claiming it was still being pr...
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