The screen of my Samsung phone was broken, I registered it and sent it to the service. they continue to make excuses and refuse to accept the phone, even though it reached the service center five days ago. getting in touch with Samsung Authorized Service BDH is a real pain. On numerous occasions, I have been kept on hold for thirty minutes. For a prestigious company like Samsung, don't you think this is weird?? Their terrible customer service and slow claim processing are unacceptable. really hope that Samsung looks into this and does what they need to in order to raise the bar for customer service at their authorized service centers. For a multinational corporation like Samsung, this degree of ineptitude and carelessness towards client happiness is intolerable.
I’m very disappointed and taken aback by the service provided by Samsung’s authorized team. I sent my phone in for repair, and when it came back, it was in worse shape than when I originally gave it to them. I received the phone back, but it had more damage than before. I've tried contacting them se...
My Samsung M31S phone kept shutting down and starting back up at an alarming rate, making it hard to use. I was told to go to the BDH service center by Samsung's customer service. Even though the warranty had ended, the authorized service center did not fix the real issue. Instead, they said they ha...
My Samsung M23 5G smartphone recently gave me a nightmare. The touchscreen began to detach from the body, particularly at the top, accounting for approximately 30% of the total. Despite having an active warranty, I decided to send it to the authorized service center rather than intervene. Despite th...
I purchased a Samsung A15 smartphone from Vatan Bilgisayar, and it developed issues within just 8 days. Both the Vatan Bilgisayar and Samsung representatives acknowledged that the screen was burned and advised sending the device to the service center for a report. There are visible spots on the lowe...
I'm having a difficult time with my Samsung Z Fold 4. When I open and close the screen, it cracks, but Samsung refuses to honor the warranty. After two weeks, the service team is still giving me the runaround. The service process itself takes only 15 seconds to determine the cracked screen issue, an...
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