On December 15, 2021, less than a year ago, I bought two air conditioners from Trendyol. When the authorized Samsung service came to install the air conditioners, one of them seemed to be working fine, but the other one started leaking water. They said it was because of a mistake made by the team that put in the old pipes, which wasn't our fault. Now, they want us to pay them an unfair fee of 5,000 TL. It's not fair at all. Even though we have called Samsung many times, there is still no solution, and we are suffering in this heat. We're very sorry we bought it, and even the company's answer seems robotic and not very helpful.
Hello, I purchased two Samsung air conditioners five months ago and had them installed. The drainage hoses were discovered to be cracked after installation and were repaired. We decided to use the air conditioners in heating mode when the cold weather arrived, but we soon discovered that they were n...
I’m extremely disappointed with my Samsung WindFree air conditioner. Although the unit is still under warranty, we experienced a cooling issue and requested service on 09.07.2025. The technician only performed a basic outdoor unit maintenance and charged us ₺1000—even though the product is within wa...
I called the service due to the lack of cooling of the refrigerator I bought like 7, 8 years ago, the service said that there was a gas leak and asked for a fee of 4500 TL, whereupon I contacted the Samsung solution center, I said that there was no user error in the cabinet, and that the gas leak wo...
I have a complaint about the Samsung service in Gaziantep. When the team first came, they said the hose wasn’t long enough to install the air conditioner where I wanted and that it needed to be extended by one meter, charging 2000 ₺ per meter. I agreed, and the next day they came for installation, b...
The Samsung washing machine we ordered from Trendyol Mega Technology on November 27, 2023, with order number 8031494837, arrived a week later, and then they came for installation on Monday. We used it twice after installation, and although we only threw a few pieces of clothes into the machine, the ...
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