My phone is less than a year old, but I can't use any apps or even the phone itself because it keeps getting too hot. The customer service representative saw that the smartphone was overheating on the diagnostic program, but she didn't act like it was a big deal. Even though they took my device to the service center, they gave me a bad phone instead and canceled my repair request. I'm annoyed that they don't care that my device is broken and that I have to run around to their technical service corners. I want a solution right away, and if that doesn't happen, I'll go to the consumer arbitration committee to hold Samsung accountable for their bad customer service.
I bought a Samsung S24 Plus phone, and it overheats to the point where I can’t even hold it to my ear because it burns. I sent it to the service center, and they called me back saying there was a scratch on the case, so they couldn’t replace it. I was shocked. What does a scratch have to do with the...
I’m very disappointed and taken aback by the service provided by Samsung’s authorized team. I sent my phone in for repair, and when it came back, it was in worse shape than when I originally gave it to them. I received the phone back, but it had more damage than before. I've tried contacting them se...
One of the most annoying things about my Samsung A32 phone lately is that it won't charge, even with the charger that came with it. This is a really bad problem, especially since I've only had the phone for a short time. I called customer service, but they haven't given me any answers yet. Because o...
It's quite disheartening to witness the behavior of a company that is widely recognized on a global scale as if it were a newly established business. My previous phone, from a different brand, always provided a trouble-free experience, and their customer service was consistently helpful, even for mi...
I purchased a Samsung S21 FE 14 months ago, but it has been overheating during phone calls and social media use. I've sent it to service three times, but every time, they returned it stating there was no issue. I even reached out to customer service, but still no solution. I bought this phone with h...
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