Samsung S21 FE Overheating During Calls and Social Media Use

Ayşegül
September 19, 2024 7:11 pm
4

I purchased a Samsung S21 FE 14 months ago, but it has been overheating during phone calls and social media use. I've sent it to service three times, but every time, they returned it stating there was no issue. I even reached out to customer service, but still no solution. I bought this phone with high expectations and trusted Samsung, but this experience has been extremely disappointing. I need proper assistance to get this issue resolved as soon as possible.

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Progress

October 15, 2024 11:04 am

I bought a Samsung S21F phone, and it's only been 1.5 years, but the phone is overheating. It went to service under warranty 4 times, and they said they couldn't find a problem and sent it back. I will now apply to the Consumer Court. Don't trust Samsung just because it's Samsung. Unfortunately, they have really deteriorated, and they didn't help me at all. Every time I called, they just told me to send it to service again and brushed me off. I've been without a phone for 3 months, and I'm a victim. Think twice before buying a Samsung phone.

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