I’m very disappointed and taken aback by the service provided by Samsung’s authorized team. I sent my phone in for repair, and when it came back, it was in worse shape than when I originally gave it to them. I received the phone back, but it had more damage than before. I've tried contacting them several times, both by phone and in writing, yet nothing has been done to resolve the problem. I anticipated that Samsung, being a prominent brand, would acknowledge its responsibility and address the issues caused by its service team, yet I have received no response or resolution. Now, I’m stuck with a phone in even worse condition, completely unsure about how or if it will ever be repaired. I feel let down by the brand, and this experience has been quite disappointing.
Despite being sent for repair multiple times, my Samsung M34 5G 126GB phone was never properly fixed. Initially, it had a signal issue and wouldn’t connect. The authorized service confirmed the problem was with the phone and replaced the motherboard. However, the issue persisted, so I sent it back f...
I purchased a Samsung A15 smartphone expecting reliability, but I’ve been deeply disappointed. The phone constantly has charging issues—it either charges extremely slowly or doesn’t charge at all. I sent it in for repair, and while it worked temporarily afterward, the exact same problem came back so...
I’ve been trying to cancel this order for the past four days and have contacted customer service multiple times during this period. Unfortunately, no progress has been made. Every time I called, I was told that my request was urgently forwarded to the relevant department and that I would be contacte...
The screen of my Samsung phone was broken, I registered it and sent it to the service. they continue to make excuses and refuse to accept the phone, even though it reached the service center five days ago. getting in touch with Samsung Authorized Service BDH is a real pain. On numerous occasions, I...
After our dishwasher malfunctioned, we promptly reached out to the authorized service for assistance. To our dismay, they informed us that they couldn't resolve the issue and suggested purchasing a new device. Reluctantly, we agreed to this option, even if it meant an added cost. However, things too...
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