I purchased my BYD Atto 3 Design model vehicle brand new approximately 4–5 months ago from the Maltepe BYD authorized dealer. I usually park the vehicle in the open parking area within our residential complex. When I purchased the car, I chose it with the expectation of a full-battery driving range of around 420 km, but I have experienced performance that is far below this expectation.
Since the very first day I bought the vehicle, the battery has been discharging on its own while parked, and I am losing approximately 4 kWh of charge per day. Because of this issue, even with a fully charged battery, my driving range has dropped to around 150 km. I find this level of performance and range loss completely unacceptable in a new, zero-mile vehicle, and I do not even feel confident enough to take the car on an out-of-town trip.
Regarding this issue, I contacted the dealership by phone, and some remote adjustments were made. However, these actions did not resolve the problem in any way. My vehicle continues to discharge abnormally and suffers from severe range loss. Even though the car is still under warranty, I cannot use it efficiently as long as this issue remains unresolved.
I request that the abnormal battery discharge and range loss be clearly diagnosed and permanently fixed. If necessary, I want my vehicle to be taken to an authorized service center for a detailed inspection, where the battery and related systems are thoroughly checked and a lasting repair is performed. I expect this issue to be resolved as quickly as possible under warranty, without causing any further inconvenience or hardship to me as a customer.
Nineteen days ago, my BYD Atto 3 broke down and wouldn’t start. On September 24, the vehicle was towed by my insurance to the BYD Kar Service Center in Eyüpsultan, Istanbul. The service team informed me that the battery was defective and would be replaced free of charge under warranty. However, afte...
I took delivery of my BYD Atto 3 from the Ankara BYD Efe Kar dealership on May 26. From the very first day, both the front and rear cameras showed only a black screen. Initially, the issue occurred intermittently, but about a week later, it became permanent, and the cameras stopped displaying any im...
I purchased a brand-new BYD Atto 3 from BYD D** DRC dealership in Istanbul**, expecting a flawless vehicle. However, when I took the car for ceramic coating, the specialists discovered a repaired dent on the rear right door under special lighting. Additionally, the door panel had been damaged during...
On September 30, 2025, I took delivery of my BYD Atto 3 vehicle. After using it for only four days, during my second charging session, the charging socket caught fire at the charging station. When I stopped the charging process and unplugged the cable, smoke started coming out of both the socket and...
Ever since the BYD app update, my Atto 3 has been experiencing battery drain while parked. I reported the issue to BYD Turkey, but they simply dismissed it as "normal." If this is truly normal, then why don’t other BYD models have the same problem? On top of that, customer service is completely unh...
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