Samsung Charged for Warranty Issue on New Z Flip 5 Screen

72

I bought a Samsung Z Flip 5 phone, and from the very first day of use, a yellow light appeared along the fold line of the screen. I took the device to the Dalaman Turkcell store, and the phone was sent to the Samsung authorized service center. Although the device is still under warranty and the problem occurred without any user error, I was told that a repair fee of 17,000 TL would be charged.

I contacted Samsung and the store about this situation. Even after explaining that the device is within the warranty period and that the yellow line problem started right after purchase, I was told that I must pay the fee. I do not accept being charged a service fee for a device that is still under warranty and whose fault appeared from the very beginning.

I request that the repair of my Samsung Z Flip 5 be carried out free of charge under warranty, and that no repair fee such as 17,000 TL be demanded from me. If any amount has already been charged to me or reflected in any way, I request that it be cancelled and refunded.

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