I sent in my brand-new device to the service center because it was randomly turning itself on and off. When the device was shipped, the intake report clearly stated that there was no damage, no marks, and everything was documented. It was then sent to the service center.
The first service report said: “There is no issue with the device. It was formatted and returned.” The written report also stated that no problems were found. However, the same malfunction continued.
On the second submission, the same malfunction occurred, but this time the service center claimed there was a mark on the side — whether it happened later or during shipping, I don’t know. This time they issued a report saying, “The device has impact damage; the motherboard is faulty,” and they demanded a $176 repair fee.
The company that previously claimed the device had no issues and simply formatted it is now calling it “user damage” after seeing a small mark and is unfairly trying to charge repair costs for a brand-new device. I am filing a complaint against both the Samsung service center and Samsung as a company. How can anyone trust and buy another device from a company that looks for opportunities to blame its customers?
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