Just three years ago, I purchased the Samsung S22 Ultra at a premium price, trusting the brand’s reputation and quality. However, after the most recent major software update, the phone became practically unusable due to constant lagging and performance issues. Thinking it was a temporary bug, I took it to an authorized Samsung service center, only to be told the motherboard had failed, and I would need to pay ₺16,000 for repairs.
A motherboard failure in a flagship device that is barely three years old is absolutely unacceptable. This is clearly a manufacturing or software-induced defect, not user damage. Yet, Samsung refuses to take responsibility and expects me to pay for a fault that shouldn’t exist in the first place.
I now can’t use the phone at all, and Samsung's lack of support has made it clear to me that I will never purchase another device from them again. I want everyone to know what happened so they can make an informed decision. Samsung must own up to this widespread issue and offer free repairs or replacements for affected users. I demand a full resolution and expect Samsung to contact me immediately.
I’ve been experiencing a serious issue with my Samsung A51 smartphone for about a year — the device won’t turn on properly. When I try to power it up, the screen freezes on the “Samsung A51” logo, and nothing else happens. Because I originally bought the phone from MediaMarkt, I sent it to service e...
After installing the September 2025 software updates on my Samsung Galaxy S22, the device started freezing unexpectedly and then continuously restarting in a bootloop. This issue has been ongoing for about a month. I’ve already performed a factory reset and cleared the cache partition, but nothing h...
After installing the One UI 7 (Android 15) update, my Samsung S22 Ultra has become completely unusable. The device constantly crashes and freezes — the camera, gallery, keyboard, internet, QR code scanner, banking apps, and Wi-Fi have all stopped working. The phone reacts to my taps with a 30-second...
When I first purchased my Samsung S23 FE, I was very happy with its performance. The phone was fast, smooth, and easily handled all my daily tasks. However, it’s now been nearly a year, and after the most recent software update, the device has started to lag frequently and freeze unexpectedly—someth...
I’ve had my Samsung S22 Ultra for just about 1.5 years, and until recently, I was very satisfied with everything about it. But starting three days ago, a serious issue began. As soon as I unlock the screen, the phone starts to vibrate uncontrollably—and it’s getting worse. At first, the vibration h...
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