We purchased a Russell Hobbs Adventure 24010-56 filter coffee machine, and within a year, it started leaking water excessively. Since it’s still under warranty, we contacted the company for service, and they assured us that UPS would pick up the machine. However, we’ve been waiting for over a month, and no one has come to collect it. Despite multiple follow-ups, all we hear is “Sorry, has it not been picked up yet?” A week ago, we were told again that UPS would come, but nothing has happened. Today, the customer service representative told us, “We’re not obligated to provide courier service, you need to drop it off yourself.” Why weren’t we informed of this earlier? This has caused unnecessary delays, and their lack of helpful solutions and indifferent attitude is infuriating. If you don’t chase after them, you’re left in the dark, and even if you do, you’re misled. We’re completely lost on what to do next.
I own the Russell Hobbs 22000-56 Victory Grind & Brew Coffee Maker, purchased in November 2020. Unfortunately, the glass carafe is extremely delicate and shattered. There's no replacement part available. The authorized service kept me waiting for an extended period, and after that, I couldn't reach ...
I purchased a Russell Hobbs kettle, expecting a reliable product, but after a while, water started leaking into the temperature gauge. The water inside became murky and clearly unsanitary. I paid extra for this brand, thinking they'd stand behind their product, so I sent it in for warranty repair. H...
I sent my Russell Hobbs toaster to service for an issue and was informed that it would be replaced. However, the replacement product I received was rusted, scratched, and appeared to have been used. I contacted the service again, and they requested another inspection. This process has now repeated t...
I purchased a Russell Hobbs waffle maker from N11, and while it worked fine for the first waffle, it completely failed on the second batch—the top didn’t cook at all. I sent the product to the designated service center, Yenile, on August 27, and they received it on August 28. A week later, I called ...
After using the 'Cyclofry Plus Healthy Cooker' by Russell Hobbs for 9 months, the black plastic part that is 0.46 cm thick and translucent, separated from the white cover by a very thin joint measuring only 0.16 cm. We brought the product to the authorized service center, like it said in the Russel...
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