On December 23, 2024, I purchased a package of Ruffles Cheese and Onion Flavored Potato Chips from a market and encountered completely burnt and pitch-black chips, which clearly indicate a production defect. This issue poses a serious health risk and has damaged my trust in the product's quality. I am attaching the image below. Upon noticing the problem, I immediately contacted Ruffles' official Instagram account to express my complaint. However, no satisfactory solution was provided, and the response process was highly inadequate. I did not expect such an experience from a brand like Ruffles. Such quality control failures cause significant problems for both consumer health and customer satisfaction. The fact that the burnt product pieces were not detected during the quality control process highlights a critical deficiency in the production stage. Therefore, I demand that my grievance be promptly addressed and that necessary quality control measures be enhanced to prevent similar incidents in the future. My requests: Compensation for the grievance I experienced (product replacement or another proposed solution), a review of production processes from a quality control perspective, and improvement of customer relations processes to ensure faster and more solution-oriented responses to complaints.
On March 30, 2025, I purchased your product, Ruffles plain potato chips, for ₺50. However, after opening the package, I found a strange substance resembling a ball of string among the chips. This situation was quite surprising and concerning for me, as I do not want to experience any issues related ...
I purchased a Doritos Taco package on August 3, 2025, and ate it at 10:03 PM. Inside, I found a black, burnt, and charcoal chip. I accidentally ate a portion of the product. The production date on the package was 8:19 PM on March 5, 2025. This is the first time I've encountered such a product, and i...
On April 8, I bought a bag of plain Ruffles chips and found a piece of plastic string inside. When I noticed that the chips weren't crunching right, I looked into it and took out whatever was in the way. This was very dangerous to health and could have done a lot of damage, especially if a child had...
Almost %80 of the chips in the bag were burnt... i wonder if they have any quality check at the manufacturing facility.. it is a pity that the product...
I purchased a bag of Lays potato chips, expecting quality, but instead found burnt potato skins inside—no actual chips, just charred slices with peels. This has happened multiple times, and the attached photo clearly shows the poor quality. It’s unacceptable to pay for a product intended for humans...
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