On January 5, 2018, I purchased two Rowenta X-Trem Power Cyclonic vacuum cleaners from the Media Markt Ankara Ovacık branch, paying a total of approximately $50. One was bought as part of a bridal dowry set, and the other was for my elderly mother’s use.
From the very first day, both vacuum cleaners have had extremely weak suction power and have never performed as expected. The results remained the same regardless of the house or surface type. All filter cleanings and maintenance were performed regularly, and there has been no misuse whatsoever.
I previously submitted a complaint via Şikayetvar, but I never received any response. All of my invoices and warranty documents are available and complete. I feel very disappointed and financially burdened by this issue; if my financial situation allowed, I would have already replaced the product myself.
I request a full refund or product replacement, as both devices clearly fail to deliver the performance promised. I also wish to discontinue using the Rowenta brand and expect my grievance to be resolved as soon as possible.
The Rowenta22V vertical vacuum we got for my mother-in-law in 2021 has been a total letdown. Ever since we bought it, the thing has been acting up nonstop, and we've had to keep taking it back to the service center over and over again. The filter has been changed over seven times. After we got it ba...
I purchased a Dyson V8 vacuum cleaner about two years ago from Turkcell Pasaj, trusting the superior performance claims made in the brand’s ads and at its sales points. I paid ₺10,000, expecting high performance, but the product has failed to meet even the most basic expectations and has caused cons...
I purchased a Tefal TW7289 vacuum cleaner from Media Markt on September 28, 2024, for ₺5949. Additionally, I paid around ₺1699 for a device protection plan based on the salesperson’s insistence. However, the vacuum turned out to be a huge disappointment. Its suction power is non-existent, and it bar...
On October 21, 2023, I purchased a Karcher RCV3 robot vacuum from Media Markt for ₺14,000. For the past three months, the device has had serious problems with mapping and cleaning functions, and the issue occurs during every cleaning attempt, making the product unusable. I have already sent the vacu...
I purchased the Roborock S8 MaxV Ultra with high expectations and paid a premium price, but my experience has been a complete disappointment. The device can’t even perform its most basic function of vacuuming properly. After cleaning, there is dust and dirt left all over the house. I’ve tried the pr...
Comments