Rowenta TN6000 Shaver Warranty Refusal
I bought the Rowenta TN6000 shaver on May 31, 2022. On November 10, 2023, while I was using it as usual, the plastic pin on the flexible head section broke. Even though I was being careful and not putting any pressure on it, the part broke during regular use, making the product useless. When I went to the official H******** electronics service center in Mersin, they said that the broken part wasn't covered by the warranty. When I reached out to customer service, they gave me the same answer. I didn't drop the product or put any pressure on it, it just broke while I was using it. I'm filing a complaint because the customer service at the technical center told me that the broken part isn't covered by the warranty, so I can't use the product.
Dear Customer, As Groupe SEB, we would like to emphasize that customer satisfaction is always our priority. The follow‑up process regarding the issue you shared on Şikayetvar.com has been initiated. To ensure that your experience is turned into satisfaction as soon as possible, we will complete our necessary investigations and contact you through the Groupe SEB Customer Communication Center. Best regards, Groupe SEB Customer Communication Center
Dear Customer, As the Groupe SEB Customer Communication Center, we wanted to get in touch with you regarding the issue you shared on the Şikayetvar.com website. We were unable to reach you using the current contact information provided on the site. We would like to obtain detailed information about the issue and assist you. You can reach us at the Groupe SEB Customer Communication Center between 09:00 and 18:00. We will assist you as soon as possible. Best regards, Groupe SEB Customer Communication Center
