Amazon UAE Has Not Refunded My AED 8,747 Payment

On 25 September, I tried to make a purchase through the Amazon UAE shopping site. During the checkout process, the payment was cancelled on Amazon’s side, but the amount of 8,747 AED was still deducted from my bank account. After this issue, I received a WhatsApp message stating that my amount would be refunded within 5 working days. However, despite this confirmation, the refund has still not been credited back to my account. I request that my payment of 8,747 AED be urgently refunded to my original payment method and that I be informed in writing about the status of this transaction.