Fakir Mixypro Blender Was Defective Twice and Released Toxic Smoke
I purchased a Fakir Mixypro blender on November 1, 2024, and the product turned out to be defective. Although I reported the issue to Fakir, the process was unnecessarily delayed for months. I had to make repeated calls, send messages, and follow up numerous times, and only after extensive effort was the product finally replaced. A significant portion of the warranty period also expired during this process. The second device that Fakir sent as a replacement was also defective. As soon as the device was plugged in for the first time, it released heavy smoke and toxic/chemical fumes, causing a blockage/interruption in the electrical system. The incident was captured on camera. As a result, Fakir has sent two defective devices in succession, and we have not been able to properly use even a single device. The second incident was immediately reported to Fakir. Although I specifically requested a written response, I did not even receive a substantive written response. Repeated formal notifications were also submitted to the relevant departments in Türkiye, including legal and senior management, as well as to Fakir's management in Germany. Despite this, the matter is once again being delayed instead of receiving a concrete solution. During our communications with customer service, we also encountered interruptions while speaking, a failure to listen to what was being explained, a lack of appropriate seriousness regarding the product safety incident, and an evasive approach. Our request is clear: Fakir must immediately send an authorized representative to take possession of the device from our security manager, initiate a product safety investigation, and provide a written response to the legal and financial demands previously submitted. Two defective products, months of delays, a serious product safety incident, and the failure to even provide a written response are unacceptable. All of our rights to financial and other compensation, as well as all other legal rights, are expressly reserved. In addition, this matter has been formally reported to the Consumer Arbitration Committee regarding the defective product and warranty dispute, to the Ministry of Industry and Technology regarding the serious product safety incident and market surveillance/inspection, and to CİMER regarding the company's failure to provide a substantive written response or a concrete solution despite repeated formal notifications. All camera footage, correspondence, and notification records related to these applications are being preserved.
Progress
We purchased a Fakir-branded Miksy Pro blender through Trendyol, and the moment we turned it on for the first time, a dense smoke that we believed could be toxic emitted from the device. Because this situation poses a serious risk to product safety and our health, we considered the product defective and, under Article 11 of Law No. 6502 on Consumer Protection, exercised our optional right to request a replacement with a non-defective unit.
Despite eight separate legal notices, Fakir has not fulfilled this request. While the defective product should be collected from our address upon signature and replaced with a new, non-defective unit, the company continuously redirects us to service, prolongs the process with automated e‑mails and phone calls, and suggests a refund of the original invoice amount. None of these actions constitute the proper execution of the replacement right we have chosen.
The matter has been repeatedly conveyed to Fakir Turkey Legal Counsel, the company's senior management, Fakir Hausgeräte GmbH headquarters in Germany, and Oğuz Cem Germaner, yet no concrete solution has been offered to us.
In publicly available complaints in Turkey and Europe, we see reports concerning Fakir products that mention smoke, burning or chemical odors, power outages, and recurring malfunctions. We consider it important that these reports be examined from the perspectives of product safety, quality control, and corporate responsibility. We are submitting the collective complaint file to the competent authorities and reserve our rights to apply to CİMER and other relevant institutions.
Our demand is the immediate fulfillment of the replacement right with a non-defective unit under Article 11 of Law No. 6502, the collection of the defective product from our address upon signature and delivery of the new product to us, and a direct, reasoned, written response from Fakir management.
Because our applications concerning consumer rights and product safety have been left unanswered, we do not recommend the Fakir brand to consumers.
Fakir: Two Defective Products, No Solution Despite 8 Notifications The Fakir Mixypro blender we purchased on 01.11.2024 turned out to be defective. Despite our notifications, no solution was provided for months. We were forced to write and follow up repeatedly; however, after a long struggle the first device was replaced. The second device sent also emitted dense smoke and a strong chemical odor the first time it was plugged in; the fuses blew, the electricity cut off. The incident is recorded on camera. We could not use either device; a significant portion of the warranty period passed with fruitless follow‑ups. Eight legal notifications were sent to Fakir Turkey Legal Advisory, senior management and product safety units, Fakir Hausgeräte GmbH headquarters in Germany, and to Oguz Cem Germaner. No substantive written response meeting our demands arrived from Turkey; the German applications also did not yield a solution. Despite the standard replies on Şikayetvar, a non‑defective product was not delivered. Under Article 11 of Law No. 6502 we exercised our right to replacement with a non‑defective equivalent and notified in writing. A new, unused, non‑defective unit must be delivered to the address indicated in the notice. The seller must fulfill the request chosen under the law; a replacement may also be demanded from the manufacturer/importer. Costs arising from exercising the right belong to the liable party. We rely on Articles 112, 114 and 116 of the Turkish Code of Obligations for non‑performance and liability of assisting persons. Our rights to compensation for expenses, lost working time and provable loss of earnings are reserved. Article 5 of Law No. 7223 obliges products to be safe. The device is being preserved as material evidence. The device, camera recordings and correspondence will be submitted, if necessary, to the Chief Public Prosecutor’s Office, the courts and an independent expert examination. No intervention that could compromise the evidentiary value will be permitted. The file has been transferred to the Consumer Arbitration Board, the Ministry of Industry and Technology’s product safety/market surveillance units and to CİMER. National and international media and consumer platforms have been informed. Due to the ongoing victimisation despite two defective products and eight legal notifications, we never recommend Fakir. We warn consumers in Turkey and abroad.
Fakir: Two defective blenders, months of hassle, still no solution The Fakir Mixypro blender we bought on 01.11.2024 turned out to be defective. After months of correspondence and follow‑up, the device was replaced. The second device that was sent emitted dense smoke and a strong chemical odor as soon as it was plugged in. Fuses blew, the power went out. The incident is captured on camera recordings. We could not use either device; a significant portion of the warranty period was spent on this struggle. We wrote eight times, with pages of legal arguments, to the legal, senior management and product safety departments in Turkey; to Fakir Hausgeräte GmbH in Germany and to Oguz Cem Germaner. We did not receive substantive written answers to our requests from Turkey. Appealing to Germany did not change the outcome either. Despite the standard replies on Şikayetvar, a non‑defective product has still not been delivered. Based on Article 11 of Law No. 6502, we exercised our right to a replacement with a product free of defects and notified this in writing. A new, unused, defect‑free product must be delivered to the address we provided. The right of replacement can also be exercised against the manufacturer and importer. The costs arising from exercising this right cannot be charged to us. Article 5 of Law No. 7223 obliges the product to be safe. We reserve our compensation rights under the Turkish Code of Obligations, Articles 112, 114 and 116, for the lost working time, expenses and other provable damages. We are preserving the smoking device, the camera footage and the correspondence as evidence. If necessary, we will submit them to the Chief Public Prosecutor’s Office, the courts and an independent expert examination. We will not allow any interference that would compromise the evidentiary value of the device. The file has been forwarded to the Consumer Arbitration Board, the product safety/market surveillance units of the Ministry of Industry and Technology and to CİMER. We have also informed the media and consumer platforms both in Turkey and abroad. After this experience, we do not recommend Fakir at all. Anyone considering a purchase should know the process we endured after receiving two defective devices.
