WePlay Permanent Ban Without Any Reason

My WePlay account with the ID 33273732 and my phone have been permanently banned because of “insulting” and sensitive content, but I believe this decision is the result of false and mass reports against me rather than an actual violation on my part. I was actively using the application and communicating with other users when my account was suddenly blocked. The only information I was given was that my account was suspended for insulting and sensitive content, and as shown in the attached screenshot, the ban is permanent. I did not receive any clear explanation or specific example of which message or behavior supposedly violated the rules. After the ban, I contacted WePlay support, but the only response I received was that my account cannot be reactivated. No detailed investigation result, message record, or proof was shared with me. I feel that I have been unfairly punished based solely on the high volume of reports, without a proper review of the content. I request that my account and device ban be re‑examined in detail, that my messages and interactions be checked one by one instead of relying only on reports, and that my account and phone be unbanned if no clear violation is found. I also ask to be informed in writing with specific reasons if you insist on maintaining the ban.