Rowenta Silence Force Vacuum Hose Tears Within a Year
I bought the Rowenta Silence Force vacuum because of the good reviews, but I was disappointed when the hose ripped in less than a year. So, I thought since it was still under warranty, I could just bring it to the service center. But turns out, they told me I'd have to pay somewhere between 1300₺ and 1500₺ to get the hose replaced. Please, deal with this problem quickly and give me a solution. This bad experience, along with the warranty not covering important parts, makes the brand's reputation worse. I can't recommend this product anymore because of these concerns.
Dear Valued Customer, As Groupe SEB, we would like to emphasize that customer satisfaction is always our priority. The follow-up process regarding the issue you shared on Şikayetvar.com has been initiated. To ensure that your experience is turned into satisfaction as soon as possible, we will complete our necessary investigations and contact you through the Groupe SEB Customer Communication Center. Sincerely, Groupe SEB Customer Communication Center
Dear Customer, As the Groupe SEB Customer Communication Center, we wanted to get in touch with you regarding the issue you shared on the website Şikayetvar.com. We were unable to reach you through the current contact information provided on the site. We would like to obtain detailed information about the issue and assist you. You can reach us at the Groupe SEB Customer Communication Center between 09:00 and 18:00. We will assist you as soon as possible. Best regards, Groupe SEB Customer Communication Center
Sure, here is the translation of the text from Turkish to English: "I couldn't reach you. My number on the site is correct. I would appreciate it if you could contact me."
I spoke with customer service, and they said we can't do anything different; you need to purchase a new title. In their defense, they mentioned that the warranty period is almost over. They were clearly eager to hang up the phone, using the unexpired warranty period as an excuse. I couldn't reach any solution.
