I bought a Rowenta Force vacuum cleaner along with a 5-year extended warranty, anticipating dependable performance. Regrettably, the initial 10 cm hose on the hoover head ripped during removal. Even with an extended warranty, Rowenta declined to replace the part, stating that the hoover heads aren't included in the coverage. The service centre acknowledged that this problem is a recognised manufacturing defect, but Rowenta still refused to take responsibility. It’s disappointing that a product with a recognised issue isn’t being supported, particularly when the warranty is supposed to address these kinds of problems. Potential buyers need to recognise this limitation before deciding on this brand. I hope Rowenta will take a moment to rethink its strategy and deliver the support that was promised with the extended warranty.
I own a Rowenta RO7695EA vacuum cleaner, and about five weeks ago, a tear occurred in the hose located on the suction head. I don’t remember the exact purchase date or warranty status, but I bought the product from Media Markt. After the issue occurred, I tried to purchase a replacement hose for th...
I have been using my Rowenta Extreme Power Cyclonic RO7244EA vacuum cleaner with a torn hose located beneath the head for about six months. Through my research, I discovered that many other customers have experienced the same issue, and I believe this is a chronic problem with the product. The fact ...
I bought the Rowenta Silence Force vacuum because of the good reviews, but I was disappointed when the hose ripped in less than a year. So, I thought since it was still under warranty, I could just bring it to the service center. But turns out, they told me I'd have to pay somewhere between 1300₺ an...
I've been using my Rowenta Silence Force 6120 vacuum without any issues for 10 years. After ten years, the wheels on my head broke. I thought it was just normal wear and tear, so I ended up spending 750₺ last year on a new set of wheels for my head. But, after only 7 months, the brush at the top is ...
Although Rowenta is obliged to keep spare parts for 10 years, Rowenta informs us that the parts of the rechargeable vertical vacuum cleaner we want are not available and says that we can buy a new vacuum cleaner with a 25% discount if we wish. Previously, they gave us a non-original product instead ...
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