I've been using my Rowenta Silence Force 6120 vacuum without any issues for 10 years. After ten years, the wheels on my head broke. I thought it was just normal wear and tear, so I ended up spending 750₺ last year on a new set of wheels for my head. But, after only 7 months, the brush at the top is not working properly. It sucks up dirt even when set to clean the wooden floor, but the brush gets pulled in and ends up scratching the floor. The service said that the warranty for the part is only valid for 6 months. I called the company's hotline and explained my situation, and they gave me the same response. It's not normal for the head to break so quickly. They're asking for 1200₺ for a new one. I hope Tefal-Rowenta responds positively.
I bought a robot vacuum cleaner from Tefal in August 2021, but after just over 1.5 years of use it had to be sent in for warranty due to a stuck wheel. The problem was fixed, or so I thought - and then when we took it back to the service because of an issue with the roller brush, they said the tires...
I encountered a significant issue with my robot vacuum purchased in May 2023. Although the faulty unit was replaced with a brand new one, within just 7 months, one of the two vacuums it contains has all its brushes broken. When I contacted technical support, they informed me that the warranty had ex...
The Tefal Silence Force vacuum cleaner I recently purchased has left me very upset. About a year after I bought the vacuum, the sweeping head snapped off inside. I took the sweeping head in for service, and they said the problem was my fault and that I would have to pay for a new one. The idea that ...
The Rowenta22V vertical vacuum we got for my mother-in-law in 2021 has been a total letdown. Ever since we bought it, the thing has been acting up nonstop, and we've had to keep taking it back to the service center over and over again. The filter has been changed over seven times. After we got it ba...
On 17.02.2024, I purchased a Fakir Bolt X Plus Aqua 8472 Moon Gray cordless vacuum from Teknosa. After 6 months, while using it, the roller brush in the main head with the LED lights and mop attachment stopped working with a loud noise, rendering the vacuum non-functional. I took it to the authorize...
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