Rowenta Silence Force 6120 Vacuum Head Problems
I've been using my Rowenta Silence Force 6120 vacuum without any issues for 10 years. After ten years, the wheels on my head broke. I thought it was just normal wear and tear, so I ended up spending 750₺ last year on a new set of wheels for my head. But, after only 7 months, the brush at the top is not working properly. It sucks up dirt even when set to clean the wooden floor, but the brush gets pulled in and ends up scratching the floor. The service said that the warranty for the part is only valid for 6 months. I called the company's hotline and explained my situation, and they gave me the same response. It's not normal for the head to break so quickly. They're asking for 1200₺ for a new one. I hope Tefal-Rowenta responds positively.
Dear Customer, As Groupe SEB, we would like to state that customer satisfaction is always our priority. The follow‑up process regarding the issue you shared on Şikayetvar.com has been initiated. To ensure that the experience you had is turned into satisfaction as soon as possible, we will complete our necessary investigations and contact you as Groupe SEB Customer Communication Center. Best regards, Groupe SEB Customer Communication Center
Dear Valued Customer, As the Groupe SEB Customer Communication Center, we wanted to get in touch with you regarding the issue you shared on the website Şikayetvar.com. We were unable to reach you through the current contact information provided on the site. We would like to obtain detailed information about the issue and assist you. You can reach us at the Groupe SEB Customer Communication Center between 09:00-18:00. We will assist you as soon as possible. Sincerely, Groupe SEB Customer Communication Center
