Since early 2022, I have been unable to find the Rolex watch model I want, despite being a loyal Rolex user. I previously purchased a Rolex in Italy earlier this year and heard that in countries like Switzerland, customers are told they can get the desired model within a year or so—and they actually deliver on this promise. However, in Turkey, it seems that watches are held by middlemen or given to select individuals.
I have visited Rolex stores in Next Level, Armada, and Panora multiple times. I even left my information at the Armada store over a year ago and have followed up regularly with Panora, but no progress has been made. It appears that those with connections or referrals are prioritized, while regular customers are left waiting indefinitely.
What steps do I need to take to secure the watch I want? Why is there no transparent process for customers like me? I plan to escalate this issue to Rolex headquarters as it reflects poorly on the brand's customer experience in Turkey. If I were in Switzerland or Italy, I feel confident I would already have the watch by now. This situation is deeply frustrating, and I urge Rolex to address it immediately.
In 2021, I ordered two Rolex watches, one for my wife and one for my son, as birthday gifts from the Rolex store at İstinyePark. Despite following up every month for three years, I still haven’t received the watches. This delay is completely unacceptable and has caused me immense frustration. I susp...
I’ve been trying to purchase a Rolex watch, but they are consistently unavailable at authorized dealers, and the waiting periods are excessively long. Meanwhile, 2024 model Rolex watches are being sold through intermediaries at inflated prices, and they are confirmed to be authentic. This raises ser...
I recently bought a Tissot watch, and despite its reputation, it ended up leaking water. I sent it in for service, and it stayed at the store for about 15 to 20 days. Now, it's been a month at the authorized service center. Every time I call, the same woman answers, and all she says is that they'll ...
In 2001, I placed an order for a Rolex watch, but despite visiting the store ten times, I received no updates or assistance. I feel completely ignored and disrespected by Rolex’s lack of attention to my request. This experience has caused me immense frustration, especially as I failed to fulfill pro...
Normally, I don't like to write on such platforms, but unfortunately, action isn't taken otherwise. My Tissot watch, which I bought from Yükselen Saat in Ankara Vega Subayevleri, took in water and fogged up after a few raindrops hit it. I took it back to the store. They said they don't do exchanges ...
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