Roidmi Eve Plus Keeps Breaking Down Despite Multiple Repairs

I purchased a Roidmi Eve Plus robot vacuum through Trendyol on January 7, 2023, and I have experienced different problems with the device continuously since the day I bought it. Initially, I had to send the product to a service center several times because of mapping problems. The mapping never worked properly, and the device was repaired repeatedly. Later, the battery stopped working, and I had to replace it myself at home.

Now, one of the wheels is broken, and the spring on the other wheel does not work at all. In other words, the product still has not been restored to proper working condition, and I have had to deal with a different malfunction every time. Even though I have sent this product, which I use in Sancaktepe, Istanbul, for repair twice, no permanent solution has been provided and the problems have continued.

I now want a definitive solution for this product, which has repeatedly malfunctioned and caused me ongoing inconvenience. Instead of having the product repaired again, I request that it be replaced with a brand-new unit of the same model. I ask Roidmi to take these repeated problems into consideration and provide an appropriate resolution for the inconvenience I have experienced.