I purchased the Roborock S8 around 6 months ago, and for the past 10 days, I’ve been dealing with an infuriating issue—water leakage. At first, it was just some minor dripping, but now the device completely drains the water tank on its own. I’ve tried reaching Roborock customer service for days with no success. I wait on hold for hours, only to either get disconnected or be asked for the serial number and then dropped from the call. The customer support is absolutely unacceptable. There’s no one to talk to, no guidance, and no resolution. When I looked at online reviews, I saw many others facing the same leaking issue and the same lack of support. This is clearly a widespread problem, and Roborock continues to ignore it. I demand immediate help. Either fix this malfunctioning unit or refund my ₺. A company that charges this much must stand behind its product.
Two months ago, I purchased the Roborock S8 Sonic, expecting a high-quality, durable robot vacuum. Unfortunately, in less than 60 days, it started leaking water from the tank. For such an expensive and supposedly advanced model, this kind of issue is unacceptable. I contacted customer service via W...
I am absolutely furious with my Roborock S8 Max V! I bought this expensive device in September 2024, and by April 2025, the voice function was already broken. We took it to service, and it was supposedly fixed under warranty. But just one month later, the product completely stopped working, displayi...
I bought the Roborock S8 Sonic from MediaMarkt on November 8, 2024, and I expected it to last for years—not just a couple of months. But by the second month of use, the water tank started leaking. I used the product carefully, exactly as instructed, and never mishandled it. When I sent it in for re...
I purchased the Roborock S8 from MediaMarkt, expecting a quality product backed by a proper warranty. But just 4 months after purchase, the water tank started leaking for no apparent reason. I didn’t misuse the product—it was cleaned and maintained exactly as instructed. I returned it to MediaMarkt...
I purchased the Roborock S8 Pro Ultra robot vacuum and I’ve been experiencing constant malfunctions since the day I bought it. Although the device is under warranty, I previously sent it to service due to a water leakage issue from the bottom. The service claimed the necessary repairs had been made ...
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