Renault Delivered My Car Without Promised Features and Blamed a System Error

In October, I visited a Renault dealership to purchase a vehicle. I was told that they had a car available for delivery within one month. During two visits, one week apart, I specifically checked the configuration of the car. I wanted a 360-degree surround-view camera added to the standard equipment (as it would make parking easier in my closed garage), and the dealership representative assured me that the vehicle they had coming would include this feature. Based on this information, I proceeded with the purchase. However, during delivery, the vehicle presented to me did not include the 360-degree surround-view camera, which was supposed to be part of the additional features included in the standard package. Even the dealership representatives were surprised by this and said they would contact the main distributor. I filed a complaint. The main distributor acknowledged that they had made a system error, but instead of resolving the issue properly, they tried to close the matter by offering a one-year extension of the warranty without consulting me. You save up for years to buy a car with the features you want. You finally buy it, and then the car doesn’t include the promised features. The company tries to dismiss it as a system error and move on. I am not obligated to bear the consequences of their mistake. Nor am I expected to verify whether an additional feature has been included in the standard package, as some companies offer this as a standard feature. Renault has once again proven why it cannot be trusted. Even when faced with a serious mistake on their part, they disregard the customer who is left suffering the consequences. If Renault had not offered the vehicle with these promised features, I would have considered other options.