I left my 2021 Renault Megane 1.0 Joy at the authorized service center for its 2nd-year maintenance. I reported that the car had vibrations and strange noises coming from the engine, requesting a thorough inspection. After conducting tests, they attributed the issue to the flywheel and informed me. As the 3rd owner of the car, I learned during the expert assessment when purchasing it that the flywheel had been replaced. When I visited the service center responsible for the replacement, they said it was due to a factory defect and was covered by warranty. I conveyed all this information to the authorized service center, and they inspected the car. Despite their experts confirming the problem was not customer-related and should be covered under warranty, Renault's technical center rejected the claim based solely on photographs, claiming customer-induced damage to the flywheel. The service center and I are in agreement that there was no customer-induced problem with the flywheel, yet Renault's refusal to investigate the underlying issue and blindly reject the warranty claim is utterly disappointing. Renault/Turkey, which has faced numerous complaints and lawsuits on similar issues, is unjustly inconveniencing its customers with blatant factory errors. I cannot comprehend this situation. Currently, my car remains unusable, awaiting repairs, and they demand a whopping 22,000 TL for a part replaced under warranty just 9,000 km ago.
I purchased a brand new Renault Megane 1.3 tce Joy package in November 2020. Everything appeared to be in order until I took it in for routine maintenance. They performed the service, but a problem arose before my warranty expired at 33,000 kilometers. I reported a strange squeaking noise coming fro...
About a month ago, my 2020 Renault Megane Joy package vehicle developed cracks simultaneously on both front headlight covers and on the instrument panel glass, without any impact, contact, or external factor. Both headlight covers cracked from the same point and from the inside. My car is always kep...
I own a 2022 Renault Clio Joy. I previously experienced the same engine mount issue with my 2019 and 2020 Clio models, and when the part was replaced, the noise completely disappeared. I encountered the same problem again with my current 2022 model, and the engine mount was replaced under warranty a...
My 2022 Renault Express Joy van has a problem with how it was made. The rear shocks are making noise. When the noise started, the car was going 100 km/h. I took it to the Cetas dealership in Izmir and bought it there. After looking at it, they said the shocks needed to be changed. I left after the r...
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