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Renault Megane Steering Problems Ignored

Abbas
Abbas
Renault
September 16, 2023 3:51 AM113

I purchased a brand new Renault Megane 1.3 tce Joy package in November 2020. Everything appeared to be in order until I took it in for routine maintenance. They performed the service, but a problem arose before my warranty expired at 33,000 kilometers. I reported a strange squeaking noise coming from the steering wheel. To my surprise, they blamed it on cologne, lotion, rings, and chemical substances, and claimed they had no control over it. It's perplexing how they suddenly decided that everything in the car was excellent and that any problems were my fault. Unfortunately, this is only one of the problems I've encountered; there's no need to go into detail about the others. My Renault Megane experience has left me frustrated and disappointed as my warranty is about to expire at the end of November. When legitimate concerns are dismissed without proper investigation or resolution, it is disheartening.

September 18, 2023 8:42 AM (2 days after complaint)

Dear Customer, Thank you for choosing our brand. Our goal is to ensure that your experience turns into satisfaction as soon as possible. Feedback and requests from our customers are carefully evaluated within the scope of our quality standards. Your dedicated customer advisor will get back to you as soon as possible. Renault MAİS Customer Service 4446622

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