Reelshort Cancellation Pains

I made a payment of $24.99 on October 3, 2026 via PayPal to use the ReelShort platform, but despite this payment I did not receive access to the dramas I paid for. My account did not reflect the service properly and I could not watch the content as expected. When I tried to cancel, the platform made the cancellation process extremely difficult. I contacted them by email several times, but they did not cancel my subscription and did not solve my access problem. Only later did I find out that I could cancel the recurring payment through PayPal directly, and I eventually canceled it that way instead of through ReelShort’s own system. I am writing this complaint mainly to warn other users not to subscribe to this platform unless they are prepared for a very difficult cancellation process and the risk of paying without receiving proper access. Since I was unable to use the dramas after my $24.99 payment, I also request a refund of this last payment.