I can’t access episodes I paid for on ReelShort, what steps fix this?

If you paid for episodes on ReelShort but can’t access them, it’s usually a sync, account, or app issue—not a payment failure.

Here’s how to fix it step by step,

Check your account first;

• Make sure you’re logged into the correct account
– Many issues happen when using a different email/Google/Apple login

• Verify purchase:
– Check App Store / Google Play receipt
– Confirm the payment actually went through

• Important:
– Purchases are tied to one account only

Refresh your purchase;

• Try:
– Log out → log back in
– Restart the app

• Why:
– Purchases sometimes don’t sync immediately

Fix app glitches;

• Update the app to latest version
• Clear cache (Android) or reinstall app

• These fix:
– Missing coins
– Locked episodes after payment

Check connection;

• Ensure:
– Stable internet

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.