QCY N70 Earbuds Suffer Frequent Bluetooth Drops and Unresponsive Customer Support

I purchased QCY N70 headphones about 1 month ago, and I have been unable to use the product properly since day one. While the earbuds generally function fine indoors, the moment I step outside, the connection drops and reconnects every 1 to 3 minutes. I experience constant connection drops and signal instability on both my phone and computer. When the connection drops, the earbuds rarely reconnect automatically, forcing me to put them back into the charging case and remove them just to get them working again. Furthermore, attempting to switch between my phone and laptop—or vice versa—is unreliable; the connection either fails to switch at all or requires immense effort. Having experienced zero issues with an older QCY model I used in previous years, encountering endless problems with this newer, higher-end model is extremely disappointing.

Due to all these issues, I wish to return the product; however, I have been completely unable to reach the company through any communication channel for nearly 2 weeks. Despite attempting to contact them multiple times via the technical support form on their website and their listed phone number (+90 212 296 22 22), I received no response whatsoever. Failing to reach customer service and being left without a contact person for so long makes me feel this brand lacks professionalism.

I demand that the connectivity and usability issues I experienced be evaluated under warranty, that I be contacted immediately regarding the return of my product, and that I be updated on the process. I request that customer service—whom I have been unable to reach for a long time—finally contact me following this complaint to offer a resolution.