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Puma M.E.L.O. 02 White Shoes Premature Wear and Tear Problem

March 19, 2024 1:26 PM83

Just three months back, I bought a pair of Puma M.E.L.O. 02 white shoes for ₺4130, and now the inner linings are peeling and falling apart. My brand-new shoes have developed some red discoloration in certain spots, going from the inside to the outside. There are some pretty obvious red patches on the sides. The logo on the tongue has also become quite yellow. Having the emblem on the front of the shoe takes away from its overall appearance when you wear it. It's really strange how the yellowing is happening, especially considering the higher price. I got a rejection from the Sportive store in Ankamall after I bought the shoes and sent them in for inspection. I only wore the shoes for special events during the three-month timeframe. I made sure to take really good care of my shoes. This happened, even when wearing them sparingly. It's really frustrating how quickly this shoe has worn out in just three months. The sportswear store stated that Puma officials inspected the shoes and rejected the claim, declining to offer a replacement. It's really frustrating when shoes start turning yellow after only three months. I feel like I've been taken advantage of.

March 20, 2024 2:01 PM (1 day after complaint)

Dear Customer, We are sorry for the negative experience you have had. For purchases from different companies whose invoices are not issued by PUMA Turkey, the review processes are carried out by these companies, and there is no request conveyed to PUMA Turkey or any action taken by us to the company. We kindly ask you to contact the stores and customer service of the relevant company for detailed information regarding your request. For any feedback, complaints, or suggestions, you can reach our Customer Service. Thank you for your understanding, and we wish you happy days as PUMA.

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