On 12/08/2025 at 14:33, I purchased 320 UC for my PUBG Mobile account (ID: 5127****160) via internet banking. The payment of ₺169.99 was successfully processed, and my bank account shows the transaction as completed with reference number 653325. However, even after several hours, the UC has still not been credited to my account.
This is the first time I have experienced such an issue, and while I have not yet contacted customer service, I find it unacceptable that the payment was taken but the purchased UC was not delivered. I am currently unable to enjoy the game as planned because of this delay.
I request that the 320 UC I paid for be credited to my account immediately and that PUBG Mobile review its payment processing system to prevent similar issues in the future.
On September 15, 2025, I purchased 325 UC in PUBG Mobile for ₺179.99 using my Visa card. The payment was completed successfully, and the amount was deducted from my account. However, the UC was never credited to my PUBG account. On the same day, I also purchased a smaller package (60 UC), and that ...
On Tuesday, October 21 at 08:25, I purchased 300 + 25 UC directly through the PUBG Mobile in-game store using the mobile payment option for ₺189.99. The payment was processed successfully, and the amount was deducted from my account, but my UC balance still shows 0. I did not receive any error mess...
I recently purchased UC worth 555₺ for my PUBG account (ID: 5645***151). The payment was successfully deducted from my bank account, but the UC has not been credited to my account, even after several hours of waiting. This is incredibly frustrating, as I have never faced an issue like this before. ...
Today, I purchased UC in PUBG Mobile using my bank card for a total of ₺250. The purchase was made through my Android device, and the transaction went through smoothly with no error messages. Both the in-game store and my bank confirmed that the payment was successful. My transaction ID is b98156b5-...
On September 30, with order number 2034 through Pre Satış, I paid ₺254.9 via bank transfer to purchase a UC top-up for my PUBG Mobile account. However, even after two days, the UC has still not been credited to my account. The PUBG Mobile ID I used during the order is 5144*****94. I also have the p...
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