Since April 2025, I have been enduring a real struggle to have the installation of the Daikin Altherma R-32 heat pump completed, for exactly 6 months. I have called customer service and two different technical services in my area at least 25-30 times. Once, a technician came but left without even bringing the necessary materials for installation. Every time, I am told "The issue has been forwarded to the relevant department," but there is neither a solution nor any responsible person to address the matter. I purchased one of the most expensive products on the market and ended up being a victim of this service with my own money. On December 2, 2024, I paid €5548.95 via my credit card, and the product is under warranty. This is my first Daikin product, and this level of indifference and negligence is truly unacceptable. I am completely out of patience now. My only demand is that this grievance is immediately addressed, and the product is urgently installed. If I do not reach a solution within one week, I will file a complaint with the Consumer Court.
I bought Kaira DTXR35E 12000 BTU Wi-Fi Wall Mounted Inverter Air Conditioner from Daikin/ Kaira-Turkey with the order code 201964195712 from N11 shopping center on 12.07.2023. I informed the Daikin group that the product received has an old production date. The old product dated 06/2021 arrived and ...
This is unlike anything I've ever seen in my life! My air conditioners were of the LG brand, and they were delivered on July 17th. Nonetheless, the installation appointment they set up for me is on August 9th! They make excuses about how busy they are or that the service is closed, but as a paying c...
On July 17, 2024, we received the Daikin Kaira air conditioner, which we purchased with the assurance of Daikin, in the form of 2 outdoor units. However, we encountered an error and were unable to find anyone to resolve it. After making dozens of complaints from various places on this platform, we w...
I'm so angry my hands are shaking. I bought a Samsung AR35 air conditioner for ₺18000, and it's been 30 days since I placed the order. I've called customer service and technical support over 100 times, but they still haven't come to install it. You can never reach the installation technicians, even ...
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