Preply Unauthorized Credit Card Charge Refund Request

Murat
Murat
Preply
August 3, 2024 11:58 PM54

I just found out that Preply charged ₺88 to my credit card today. I am determined to exercise my legal rights and take action by going to the nearest police station to file a complaint. This is an offense, and there will be consequences for your actions. I will ensure that your actions are brought to the attention of the appropriate authorities and that official complaints are filed, using social media channels as a means of communication.

Preply
August 27, 2024 10:50 PM (23 days after complaint)

Hello Murat D., First of all, thank you for your interest in our company. We apologize for the inconvenience caused by this issue. We have contacted you via the email address you provided on the Şikayetvar website regarding the resolution process of this problem. Sincerely, Onur

Preply
September 2, 2024 1:25 AM

Hello again Mr. Murat, When you have some time, please review the message we sent to your email address and get back to us. This way, we can assist you. Best regards, Onur

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