On October 6, 2025, at 4:10 PM, I deposited ₺3,400 into the Maxwin (maxwin532.com) betting site via Garanti Bank. I regularly play games under Pragmatic Play’s license on different platforms. I first played live roulette and won ₺7,900, then continued with Sweet Bonanza 1000 in the slots section, placing a ₺12.5 bet and triggering Free Spins, earning a total of ₺42,000.
After continuing to play, my balance dropped slightly to ₺41,000, at which point I requested a withdrawal through the same bank method. However, about 10 minutes later, my withdrawal request was canceled. I contacted live support eight times throughout the process, but no solution was provided. The support team claimed there was a “system update” and told me I could withdraw my funds on October 7 at 10:30 PM.
After that time, my account password was changed without my consent, and I could no longer log in. When I attempted to reset my password, I received a message stating that my account information was incorrect. The live support representative instructed me to send an email, which I did, but I never received any response.
My username is c*. I am requesting that my account be reopened and that my ₺41,000 balance be fully refunded. I ask for my loss and inconvenience to be resolved immediately.
On October 22, 2025, at 00:14, I requested a withdrawal of ₺4,500 from my 1win account to my Garanti Bank account. However, even after a week, the money has still not been deposited. My account shows the status as “in process,” with no error message. During this time, I contacted customer support mu...
On October 1, 2025, at 21:45, I transferred ₺150 through Garanti Bank, followed by ₺50 on October 2, 2025, at 00:04, and ₺100 on October 2, 2025, at 00:31, totaling ₺300 to the account named “özgür kayı.” I used the casino section of the platform. However, none of these deposited amounts appeared in...
I hit a massive Max Win on the Gates of Olympus 1000 game, playing at a 4-bet level. Yet, Maxwin, under the guise of a ridiculous "multiplier rule," told me I could only withdraw 20 times my deposit, and then deleted ₺43,001 of my balance! This is an outrage. I deposited ₺750, and my balance reache...
On September 28, 2025, around 20:45 in the evening, I won on Pragmatic games through the site Superbet. However, my winnings were reset to zero, and no payment was made. This issue continued until September 29, 2025, with no solution offered and no support provided. When I contacted Superbet custom...
I deposited ₺5,000 on Casinoviva and lost it. I then deposited another ₺5,000 and managed to request a total withdrawal of ₺23,000. However, my request was canceled, and when I contacted customer support, I was informed that at least 3 hours must pass between deposits and withdrawals. I waited and c...
