1win Withdrawal Stuck In Processing For A Week After Request

Deniz
Deniz
1win
October 27, 2025 12:29 PM183

On October 22, 2025, at 00:14, I requested a withdrawal of ₺4,500 from my 1win account to my Garanti Bank account. However, even after a week, the money has still not been deposited. My account shows the status as “in process,” with no error message. During this time, I contacted customer support multiple times through live chat and Telegram, but each time I only received generic responses like “Please wait, be patient, you’ll get an answer within 1 to 7 days.” All my documents are up to date and verified, yet I keep being delayed with no explanation. Another withdrawal I made on the same day was processed without any issues, but this one has left me victimized. I am tired of waiting and request that my payment be deposited into my account immediately along with a clear and positive explanation.

March 18 10:29 AM (4 months after complaint)

Hello! We reviewed your account details and saw that the withdrawal was cancelled and the funds were returned to your balance. Since then, all withdrawal requests have been processed normally, with no restrictions on your account. We thank you for your patience and wish you luck on our platform.

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